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Claims and Assistance Services


Make a Claim

Via Phone

Simply call the policy and claim service hotline (853) 2821 6133 from Monday to Friday: 9am – 5:30pm (except Saturday, Sunday and Public Holidays) and our professional claims team will help you deal with your claim. For faster assistance, you may also download the appropriate claim form here and submit to HSBC Macau branch or by post.

In order to facilitate your claim as quickly as possible, please have all information regarding the circumstances and details of your claim in hand.

Issued by the HSBC Life (International) Limited (Incorporated in Bermuda with limited liability), Macau Branch