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Help and Support

Extra Support Resources

You should consider applying products by speaking directly with us if you:

  • have any difficulty navigating or obtaining information about any product or services online; 
  • have any difficulty understanding the information that are published online; 
  • are experiencing circumstances in your life at the moment which are causing you to feel overwhelmed, distressed or concerned; 
  • have any cognitive impairment.
  • are unsure of what you need to do to proceed; 
  • do not understand any items listed in the application form or the terms and conditions you are shown; 
  • would like to have more support from a member of our staff (or where appropriate, and independent party) in completing your application; 
  • need the Bank to be aware of your circumstances to enable us to service you better

You could contact us directly through different channels (e.g. visit one of our branches, leave us a message or call us etc.) please refer to the information provided in Contact Us

Contact Us

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If you have any enquiries or feedback, contact us through the following channels.

Let us help you find what you need

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Access all latest important notice about HSBC Macau.

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Learn how to stay safe and secure when banking online with us.

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A convenient one-stop location for all the downloadable forms that you may require for our products and services.

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