How to activate my Security Device
Click here to find out how to activate your security device.
What is an activation code? Where can I get it?
It is a set of 10-digit one-time verification code that is sent to your registered mobile phone via SMS. On the “Activate security device” page, click on “Generate new code” below the “Activation code” field, and you will receive the SMS verification code.
Where can I find the security device serial number?
It can be found at the back of your Security Device.
What is a security code? Where can I get it?
A 6-digit one-time verification code will be generated on the screen of the Security Device by pressing the button.
I can’t receive the SMS activation code because I’ve changed my mobile number, what should I do?
If you have Phone Banking services, please contact +853 8599 2888 to update your mobile number. Otherwise, please visit the nearest HSBC Macau branch.
I generated several SMS activation codes, which one should I use?
If you have generated multiple one-time verification SMS, please use the latest activation code that you received.
I did not receive the SMS activation code, what should I do?
You may contact us at our Personal Banking Hotline at +853 8599 2888 or visit the nearest HSBC Macau branch to confirm your mobile number. Our staff will check if there’s any issues and ensure that your registration process is smooth.
I’ve mistakenly deleted the SMS with the activation code, what should I do?
Please click on “Generate new code” below the “Activation code” field again to receive a new SMS activation code.