Upgraded Online Banking

Easier, simpler, faster. Your Personal Internet Banking experience is about to get a whole lot better.

• Brand new, simplified and modern design
• A streamlined interface based on your banking needs
• Move your money quicker, easier
• Save payees with one click

HSBC’s Personal Internet Banking service is cross-browser compatibility and mobile responsive. For the best experience, we recommend:

• Chrome (latest version)
• Firefox (latest version)
• Internet Explorer (latest version)
• Safari (latest version)
  

You can access the new Personal Internet Banking from our HSBC Macau public website, the same way you access your current Personal Internet Banking. Then you can simply log on using your current Username, Password and Security Code.

At HSBC, we are continuously evolving and adopting our services to meet your banking needs. That’s why we are currently making enhancements to your Personal Internet Banking experience.

On the upgraded Personal Internet Banking:

• See a new and refreshed homepage design
• Easily access commonly used banking services with quick Links and top menu bar
• See the last log on date and time on the homepage
• Know what accounts you have
• Check account details – account balance, available balance, last three transactions
• Check transaction history – date, amount and description of transactions
• Seek help and support at the bottom of any pages
• New Move Money experience (money transfer for self-accounts / other HSBC accounts, credit card, telegraphic transfers)
  

Your logon credentials and the process of logging on remain unchanged. You can still use your existing Username, Password and Security Code to log on and access Personal Internet Banking.

“Remember me” feature on the login page. You can check the Remember me so you don’t need to input username the next time you log on the Personal Internet Banking site.

You can click on Forgotten password to access the “Offline security information reset”. Click continue to reset your password as prompted.

Since we are progressively updating the website, you are expected to see certain features on existing interfaces at the moment.

Please note this will not affect your current Personal Internet Banking's functionality and security.

You can locate Quick Links on the top of the Account Summary page, click on the arrow and expand or hide the menu of Quick Links on the Personal Internet Banking homepage. Quick Links menu provide easy access to the most commonly used banking services.

For now, the icons of the Quick Links are fixed. There will be continuously enhancements made to advance your experience of banking with us.

To search for a specific transaction, select the magnifying glass icon Search and filter function above your account transaction list. Search can find banking and credit card transactions made in the last 90 days.

Note: Loans, Term Deposit Accounts and Mortgages are not supported for Search and filter.

If your account(s) has a “Dormant” or “Unclaimed” indicator, this denotes that there has been no activity (transaction) initiated in your account(s) for the past 12 and 36 months respectively. Therefore, the bank has placed certain access restrictions to protect your account(s) from unauthorized activity.

For “Dormant” account(s), you may contact us during office hours on (853) 8599 2256 or Internet Banking Customer Service Hotline: (853) 8599 2882.

For “Unclaimed” account(s), you may visit your local branch in order to reactivate your account.

Some pages provide a “Print” button to create an easy-to-read, print-friendly version of the page that you are viewing. This can then be printed.

You can choose to download your transaction history from Personal Internet Banking in a CSV file format, which allows them to work with other programs such as Microsoft Excel.

Move Money is a single place for managing all your transfers from your HSBC accounts worldwide. With Move Money you can:

• Money transfer for self-accounts / other HSBC accounts, credit cards, telegraphic transfers, domestically and internationally in MOP and supported foreign currencies.
• Save a payee easily for future transfers.
• Send money to an existing payee or add a new payee.
• Set up an immediate transfer, dated or recurring transfer.
  

Simply click “Add to your payees” if you would like to add payee into your payee list for simpler regular transfers. This is a useful feature if you transfer regularly (for example, pay school fees) to the third-party account.

The maximum daily limit for transfers to “My Payee” are:

• Daily limit for payee add via Personal Internet Banking is up to MOP 50K (non-designated payee)
  
• Daily limit for payee add via branch is up to MOP 1M (pre-designated payee)
  

We have simplified the transfers for your saved payees. Right after selecting the source account for the transfer, select “Your account or someone you’ve paid before” option and choose from your list of saved payees.