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Contact us

At HSBC, we are committed to provide you with a world-class customer experience and we value your feedback. If you have any enquiries, feedback or complaints, please contact us through the following channels. We will acknowledge receipt of your concerns within the next working day. For complaint handling process, please refer to "Resolving your Complaint" below for further information.

Call us

Reach us by phone
Customer Service Hotline
Service Hours
General Banking
+853 8599 2888 
9:00 am – 7:00 pm, Monday to Friday

Credit Card

+853 2832 2813

9:00 am – 7:00 pm, Monday to Friday

Life insurance - HSBC Life (International) Limited

+853 2821 6133

9:00 am – 5:30 pm, Monday to Friday

General Insurance  - QBE General Insurance (Hong Kong) Limited – Macau Branch

+853 2878 7100

9:00 am – 5:30 pm, Monday to Friday

24-Hour Lost Card Hotline

0800 891 (Macau)

+852 2233 3000 (Hong Kong and overseas)

24 hours
Reach us by phone
Customer Service Hotline
General Banking
+853 8599 2888 
Service Hours
9:00 am – 7:00 pm, Monday to Friday
Customer Service Hotline

Credit Card

+853 2832 2813

Service Hours
9:00 am – 7:00 pm, Monday to Friday
Customer Service Hotline

Life insurance - HSBC Life (International) Limited

+853 2821 6133

Service Hours
9:00 am – 5:30 pm, Monday to Friday
Customer Service Hotline

General Insurance  - QBE General Insurance (Hong Kong) Limited – Macau Branch

+853 2878 7100

Service Hours
9:00 am – 5:30 pm, Monday to Friday
Customer Service Hotline

24-Hour Lost Card Hotline

0800 891 (Macau)

+852 2233 3000 (Hong Kong and overseas)

Service Hours
24 hours

Notes:

Except the 24-Hour Lost Card Hotline, other service hotlines listed above are not in service on Bank Holidays.

The general insurance plans are underwritten by QBE General Insurance (Hong Kong) Limited - Macau Branch ("QBE"). The Hongkong and Shanghai Banking Corporation Limited ("HSBC") is registered with Autoridade Monetaria de Macau ("AMCM") as an insurance agent in the Macau SAR.

QBE is authorized and regulated by the AMCM to carry on general insurance business in the Macau SAR. QBE is a member of the worldwide QBE Insurance Group.

Find a branch

Send us an inquiry or provide feedback

Fill out our contact form with your inquiry and we'll get back to you within 4 working days.

To ensure the security of your account, we will not process any account-related queries and instructions through this channel.

Write to us

The Hongkong and Shanghai Banking Corporation Limited

639 Avenida da Praia Grande, Macau SAR or

PO Box 476, Macau

Resolving your Complaint

We will acknowledge receipt of your feedback/complaint within the next working day and aim to resolve most issues within nine working days. Your complaint will be handled in total confidence by employees with the right experience and authority who are not directly involved in the matter. If a complaint is raised by a third party, we will only contact the customer directly to protect his/her privacy. Appropriate redress will be offered if the complaint is upheld but it may not necessarily involve a financial compensation. You can ask for your case to be reviewed by management at a higher level within the Bank if you are dissatisfied with the decision.

Our aim is to resolve all complaints internally. However, if despite our best efforts, you are not entirely satisfied with our handling, you have the right to refer the matter to the Monetary Authority of Macao (AMCM) on Calcada do Gaio, No. 24 e 26, Macau. HSBC fully co-operates with the AMCM in the handling of complaints.