At HSBC, we are committed to provide you with a world-class customer experience and we value your feedback. If you have any enquiries, feedback or complaints, please contact us through the following channels. We will acknowledge receipt of your concerns within the next working day. For complaint handling process, please refer to "Resolving your Complaint" below for further information.
Call us
| Customer Service Hotline |
Service Hours |
|---|---|
| General Banking +853 8599 2888 |
9:00 am – 11:00 pm, Monday to Sunday |
Credit Card |
9:00 am – 11:00 pm, Monday to Sunday |
Life insurance - HSBC Life (International) Limited, Macau Branch |
9:00 am – 8:00 pm, Monday to Friday 9:00 am – 1:00 pm, Saturday |
General Insurance - QBE General Insurance (Hong Kong) Limited – Macau Branch |
9:00 am – 5:30 pm, Monday to Friday |
24-Hour Lost Card Hotline 0800 891 (Macau) +852 2233 3000 (Hong Kong and overseas) |
24 hours |
| Customer Service Hotline |
General Banking +853 8599 2888 |
|---|---|
| Service Hours |
9:00 am – 11:00 pm, Monday to Sunday |
| Customer Service Hotline |
Credit Card |
| Service Hours |
9:00 am – 11:00 pm, Monday to Sunday |
| Customer Service Hotline |
Life insurance - HSBC Life (International) Limited, Macau Branch |
| Service Hours |
9:00 am – 8:00 pm, Monday to Friday 9:00 am – 1:00 pm, Saturday |
| Customer Service Hotline |
General Insurance - QBE General Insurance (Hong Kong) Limited – Macau Branch |
| Service Hours |
9:00 am – 5:30 pm, Monday to Friday |
| Customer Service Hotline |
24-Hour Lost Card Hotline 0800 891 (Macau) +852 2233 3000 (Hong Kong and overseas) |
| Service Hours |
24 hours |
Notes:
Insurance hotlines are not in service on Bank Holidays, other service hotlines listed above are in service on Bank Holidays.
The general insurance plans are underwritten by QBE General Insurance (Hong Kong) Limited - Macau Branch ("QBE"). The Hongkong and Shanghai Banking Corporation Limited ("HSBC") is registered with Autoridade Monetaria de Macau ("AMCM") as an insurance agent in the Macau SAR.
QBE is authorized and regulated by the AMCM to carry on general insurance business in the Macau SAR. QBE is a member of the worldwide QBE Insurance Group.
Find a branch
Come talk to us face to face.
Send us an inquiry or provide feedback
Fill out our contact form with your inquiry and we'll get back to you within 4 working days.
To ensure the security of your account, we will not process any account-related queries and instructions through this channel.
Write to us
The Hongkong and Shanghai Banking Corporation Limited
639 Avenida da Praia Grande, Macau SAR or
PO Box 476, Macau
Resolving your Complaint
We will acknowledge receipt of your feedback/complaint within the next working day and aim to resolve most issues within nine working days. Your complaint will be handled in total confidence by employees with the right experience and authority who are not directly involved in the matter. If a complaint is raised by a third party, we will only contact the customer directly to protect his/her privacy. Appropriate redress will be offered if the complaint is upheld but it may not necessarily involve a financial compensation. You can ask for your case to be reviewed by management at a higher level within the Bank if you are dissatisfied with the decision.
Our aim is to resolve all complaints internally. However, if despite our best efforts, you are not entirely satisfied with our handling, you have the right to refer the matter to the Monetary Authority of Macao (AMCM) on Calcada do Gaio, No. 24 e 26, Macau. HSBC fully co-operates with the AMCM in the handling of complaints.