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Important notices
Effective from 2026
Notice on update your payee address details for TT/RTGS payments (Effective 21 June 2026) (PDF, 453KB)
Notice on update your payee address details for TT/RTGS payments (Effective 21 June 2026) (PDF, 453KB) Download link
Notice on Old Series, Defected or Damaged HKD Banknote Exchange Services (PDF, 220KB)
Notice on Old Series, Defected or Damaged HKD Banknote Exchange Services (PDF, 220KB) Download link
Bank Tariff Update for HSBC Retail Banking & Wealth Customers (Effective 4 May 2026) (PDF, 215KB)
Bank Tariff Update for HSBC Retail Banking & Wealth Customers (Effective 4 May 2026) (PDF, 215KB) Download link
Effective from 2025
Notice of ATM in Grand Emperor Hotel, R Square and Ocean Garden out of service (Effective 27 Dec 2025) (PDF, 64.5KB)
Notice of ATM in Grand Emperor Hotel, R Square and Ocean Garden out of service (Effective 27 Dec 2025) (PDF, 64.5KB) Download link
Notice of Adjustment of MOP and HKD Best Lending Rate (Effective 5 Nov 2025) (PDF, 164KB)
Notice of Adjustment of MOP and HKD Best Lending Rate (Effective 5 Nov 2025) (PDF, 164KB) Download link
Notice of Nova Grand Sub-Branch will be merged with HSBC Macau Main Branch (Effective 3 Nov 2025) (PDF, 164KB)
Notice of Nova Grand Sub-Branch will be merged with HSBC Macau Main Branch (Effective 3 Nov 2025) (PDF, 164KB) Download link
Notice of Adjustment of MOP and HKD Best Lending Rate (Effective 24 Sep 2025) (PDF, 74KB)
Notice of Adjustment of MOP and HKD Best Lending Rate (Effective 24 Sep 2025) (PDF, 74KB) Download link
Bank Tariff Update for HSBC Wealth and Personal Banking Customers (Effective 1 April 2025) (PDF, 155KB)
Bank Tariff Update for HSBC Wealth and Personal Banking Customers (Effective 1 April 2025) (PDF, 155KB) Download link
Effective from 2024
Notice of Adjustment of MOP,HKD and USD Best Lending Rate and Savings Rate(Effective 23 Dec 2024) (PDF,135KB)
Notice of Adjustment of MOP,HKD and USD Best Lending Rate and Savings Rate(Effective 23 Dec 2024) (PDF,135KB) Download link
Notice of stop processing Russia and Belarus transactions (PDF,112KB)
Notice of stop processing Russia and Belarus transactions (PDF,112KB) Download link
Notice of Adjustment of MOP, HKD and USD Best Lending Rate and Savings Rate (Effective 12 Nov 2024) (PDF, 136KB)
Notice of Adjustment of MOP, HKD and USD Best Lending Rate and Savings Rate (Effective 12 Nov 2024) (PDF, 136KB) Download link
Notice of Update your device operating system to continue using HSBC Macau Mobile Banking App (Effective 12 November 2024) (PDF, 90.9KB)
Notice of Update your device operating system to continue using HSBC Macau Mobile Banking App (Effective 12 November 2024) (PDF, 90.9KB) Download link
Deposit Protection Compensation Raised to MOP 800,000 (Effective 1 October 2024) (PDF,122KB)
Deposit Protection Compensation Raised to MOP 800,000 (Effective 1 October 2024) (PDF,122KB) Download link
Notice of Adjustment of MOP, HKD and USD Best Lending Rate and Savings Rate (Effective 24 Sep 2024) (PDF, 141KB)
Notice of Adjustment of MOP, HKD and USD Best Lending Rate and Savings Rate (Effective 24 Sep 2024) (PDF, 141KB) Download link
QBE TravelSurance Service Arrangements for Typhoon Yagi (Effective 2 September 2024) (PDF, 87KB)
QBE TravelSurance Service Arrangements for Typhoon Yagi (Effective 2 September 2024) (PDF, 87KB) Download link
TravelSurance Service Arrangements for Japan's Nankai Trough earthquake (Effective 14 August 2024) (PDF, 146KB)
TravelSurance Service Arrangements for Japan's Nankai Trough earthquake (Effective 14 August 2024) (PDF, 146KB) Download link
Notice of Termination on the Sale of QBE HospitalSurance (Effective 27 May 2024) (PDF, 124KB)
Notice of Termination on the Sale of QBE HospitalSurance (Effective 27 May 2024) (PDF, 124KB) Download link
Notice of Hotel Lisboa (New Wing) ATM permanently out of service (Effective 1 May 2024) (PDF, 109KB)
Notice of Hotel Lisboa (New Wing) ATM permanently out of service (Effective 1 May 2024) (PDF, 109KB) Download link
Notice of Termination on the Sale of QBE FirstCare (Effective 1 Mar 2024) (PDF, 130KB)
Notice of Termination on the Sale of QBE FirstCare (Effective 1 Mar 2024) (PDF, 130KB) Download link
Notice of Kiang Wu Hospital ATM permanently out of service (Effective 1 February 2024) (PDF, 109KB)
Notice of Kiang Wu Hospital ATM permanently out of service (Effective 1 February 2024) (PDF, 109KB) Download link
Notice of suspended Android device users from taking screenshots or recording on HSBC Macau Mobile Banking App (Effective 29 January 2024) (PDF, 104KB)
Notice of suspended Android device users from taking screenshots or recording on HSBC Macau Mobile Banking App (Effective 29 January 2024) (PDF, 104KB) Download link
Notice of relocation on ATM at East Square Galaxy Macau (Effective 10 January 2024) (PDF, 102KB)
Notice of relocation on ATM at East Square Galaxy Macau (Effective 10 January 2024) (PDF, 102KB) Download link
Effective from 2023
Notice of app crash on HSBC Macau Mobile Banking App while transferring between accounts (Effective 5 December 2023) (PDF, 140KB)
Notice of app crash on HSBC Macau Mobile Banking App while transferring between accounts (Effective 5 December 2023) (PDF, 140KB) Download link
“Easy Transfer” HKD Non-real Time Inward Payment Service Effective 25 Sep 2023 (PDF, 164KB)
“Easy Transfer” HKD Non-real Time Inward Payment Service Effective 25 Sep 2023 (PDF, 164KB) Download link
Notice of Update your device operating system to continue using HSBC Macau Mobile Banking App (Effective 10 August 2023) (PDF, 107KB)
Notice of Update your device operating system to continue using HSBC Macau Mobile Banking App (Effective 10 August 2023) (PDF, 107KB) Download link
Notice of Adjustment of MOP and HKD Best Lending Rate - Effective 31 Jul 2023 (PDF, 86.5KB)
Notice of Adjustment of MOP and HKD Best Lending Rate - Effective 31 Jul 2023 (PDF, 86.5KB) Download link
Notice of removing End User License Agreement from the HSBC Macau Mobile Banking App (Effective 11 May 2023) (PDF, 44KB)
Notice of removing End User License Agreement from the HSBC Macau Mobile Banking App (Effective 11 May 2023) (PDF, 44KB) Download link
Notice of Adjustment of MOP,HKD and USD Best Lending Rate and Savings Rate - Effective 5 May 2023 (PDF, 142KB)
Notice of Adjustment of MOP,HKD and USD Best Lending Rate and Savings Rate - Effective 5 May 2023 (PDF, 142KB) Download link
Notice of Changes on Credit Card Fees and Charges (Effective 1 Apr 2023) (PDF, 122KB)
Notice of Changes on Credit Card Fees and Charges (Effective 1 Apr 2023) (PDF, 122KB) Download link
Bank Tariff Update for HSBC Wealth and Personal Banking Customers (Effective 1 April 2023) (PDF, 162KB)
Bank Tariff Update for HSBC Wealth and Personal Banking Customers (Effective 1 April 2023) (PDF, 162KB) Download link
Notice of Adjustment of MOP, HKD, USD, JPY and SGD Savings Balance Tier (PDF, 130KB)
Notice of Adjustment of MOP, HKD, USD, JPY and SGD Savings Balance Tier (PDF, 130KB) Download link
Effective from 2022
Notice of Adjustment of MOP and HKD Best Lending Rate - Effective 19 Dec 2022 (PDF, 108KB)
Notice of Adjustment of MOP and HKD Best Lending Rate - Effective 19 Dec 2022 (PDF, 108KB) Download link
Notice of Adjustment of MOP,HKD and USD Best Lending Rate and Savings Rate - Effective 7 Nov 2022 (PDF, 139KB)
Notice of Adjustment of MOP,HKD and USD Best Lending Rate and Savings Rate - Effective 7 Nov 2022 (PDF, 139KB) Download link
Notice of ATM out of service (Macau Jockey Club) (PDF, 498KB)
Notice of ATM out of service (Macau Jockey Club) (PDF, 498KB) Download link
Notice of ATM Out of Service (Chun fok Village) (PDF, 298KB)
Notice of ATM Out of Service (Chun fok Village) (PDF, 298KB) Download link
Notice of Adjustment of MOP,HKD and USD Best Lending Rate and Savings Rate - Effective 26 Sep 2022 (PDF, 126KB)
Notice of Adjustment of MOP,HKD and USD Best Lending Rate and Savings Rate - Effective 26 Sep 2022 (PDF, 126KB) Download link
Notice of Termination of Receiving Old Paper £20 and £50 Banknotes (PDF, 91KB)
Notice of Termination of Receiving Old Paper £20 and £50 Banknotes (PDF, 91KB) Download link
Notice of Adjustment of USD Savings Rate - Effective 8 Aug 2022 (PDF, 126KB)
Notice of Adjustment of USD Savings Rate - Effective 8 Aug 2022 (PDF, 126KB) Download link
Notice of Change on Demand Draft Services (PDF, 182KB)
Notice of Change on Demand Draft Services (PDF, 182KB) Download link
Notice of Removal of Fee for Statement Issued within Three Years from the Application Date (PDF, 107KB)
Notice of Removal of Fee for Statement Issued within Three Years from the Application Date (PDF, 107KB) Download link
Effective from 2021
Notice of new launch “Easy Transfer” service through Faster Payment System (FPS) (PDF, 164KB)
Notice of new launch “Easy Transfer” service through Faster Payment System (FPS) (PDF, 164KB) Download link
Notice of Termination of Non-HSBC GBP Cheques Collection Service (PDF, 329KB)
Notice of Termination of Non-HSBC GBP Cheques Collection Service (PDF, 329KB) Download link
Notice on Adjusted Restriction of Inactive Account (PDF, 243KB)
Notice on Adjusted Restriction of Inactive Account (PDF, 243KB) Download link
Notice of Change on Demand Draft Services (PDF, 243KB)
Notice of Change on Demand Draft Services (PDF, 243KB) Download link
Bank Tariff Update for HSBC Wealth and Personal Banking Customers (PDF,333KB)
Bank Tariff Update for HSBC Wealth and Personal Banking Customers (PDF,333KB) Download link
Notice on termination of Hong Kong dollar banknotes (PDF, 241KB)
Notice on termination of Hong Kong dollar banknotes (PDF, 241KB) Download link
Notice of Termination of Credit Cards Repayment at Macau 7-Eleven Stores (PDF, 277KB)
Notice of Termination of Credit Cards Repayment at Macau 7-Eleven Stores (PDF, 277KB) Download link
Notice on Cheque Clearing Service (PDF, 243KB)
Notice on Cheque Clearing Service (PDF, 243KB) Download link
Effective before 2020
Notice of Change to Foreign Currencies Savings Rate (PDF, 105KB)
Notice of Change to Foreign Currencies Savings Rate (PDF, 105KB) Download link
Notice of Changes to General Terms and Conditions (PDF,166KB)
Notice of Changes to General Terms and Conditions (PDF,166KB) Download link
Notice for Changes of Personal Transactions in Renminbi (PDF, 208KB)
Notice for Changes of Personal Transactions in Renminbi (PDF, 208KB) Download link
Notice on Change of Foreign Currency Exchange Limit via Personal Internet Banking (PDF, 191KB)
Notice on Change of Foreign Currency Exchange Limit via Personal Internet Banking (PDF, 191KB) Download link
Notice of Accessing Online Banking Services (PDF, 393KB)
Notice of Accessing Online Banking Services (PDF, 393KB) Download link
Notice of Change in Savings Account and Transactional Banking Services (PDF, 192KB)
Notice of Change in Savings Account and Transactional Banking Services (PDF, 192KB) Download link
Notice of Changes to Bank's Document (PDF, 105KB)
Notice of Changes to Bank's Document (PDF, 105KB) Download link
Notice on Bogus Calls (PDF, 56KB)
Notice on Bogus Calls (PDF, 56KB) Download link
Notice on the Requirement of Address Proof (PDF, 100KB)
Notice on the Requirement of Address Proof (PDF, 100KB) Download link
Soi Cheong Demise location and map (PDF, 569KB)
Soi Cheong Demise location and map (PDF, 569KB) Download link
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