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Important Notices

COVID-19 information and guidance

Fraudsters are trying to exploit the Coronavirus outbreak as an opportunity for financial crime by posing as trusted organisations like schools, banks and even the World Health Organisation.

They may pretend to offer medical guidance or a safe haven for your money. They’ll then ask you to make a payment into a safe account, giving personal or financial information.

Typically, these fraudster will get in touch through:

  • Phone calls
  • E-mails
  • Text messages
  • Social media

ATM Maintenance Notice

Due to system maintenance, please be advised that the ATM service will be temporarily unavailable in the following times:

Location Upgrade date
Grand Emperor Hotel

17 Apr 2021

(2:00 am – 3:00am)

StarWorld Hotel

17 Apr 2021

(2:00 am – 3:00am)

Macau Branch

17 Apr 2021

(3:00 am – 4:00 am)

Macau Jockey Club

18 Apr 2021

(3:00 am – 4:00 am)

Ponte 16

18 Apr 2021

(3:00 am – 4:00 am)

Ocean Garden

18 Apr 2021

(3:00 am – 4:00 am)

Macau Kiang Wu Hospital

18 Apr 2021

(3:00 am – 4:00 am)

Soi Cheong (ZAPE)

18 Apr 2021

(3:00 am – 4:00 am)

Fu Chat Garden

18 Apr 2021

(3:00 am – 4:00 am)

Hotel Lisboa (New Wing)

18 Apr 2021

(3:00 am – 4:00 am)

Due to system maintenance, please be advised that the ATM service will be temporarily unavailable in the following times:

Location Grand Emperor Hotel
Upgrade date

17 Apr 2021

(2:00 am – 3:00am)

Location StarWorld Hotel
Upgrade date

17 Apr 2021

(2:00 am – 3:00am)

Location Macau Branch
Upgrade date

17 Apr 2021

(3:00 am – 4:00 am)

Location Macau Jockey Club
Upgrade date

18 Apr 2021

(3:00 am – 4:00 am)

Location Ponte 16
Upgrade date

18 Apr 2021

(3:00 am – 4:00 am)

Location Ocean Garden
Upgrade date

18 Apr 2021

(3:00 am – 4:00 am)

Location Macau Kiang Wu Hospital
Upgrade date

18 Apr 2021

(3:00 am – 4:00 am)

Location Soi Cheong (ZAPE)
Upgrade date

18 Apr 2021

(3:00 am – 4:00 am)

Location Fu Chat Garden
Upgrade date

18 Apr 2021

(3:00 am – 4:00 am)

Location Hotel Lisboa (New Wing)
Upgrade date

18 Apr 2021

(3:00 am – 4:00 am)

If you have any question or concern about this matter, please feel free to call our ATM Service Hotline at (853) 8599 2888 during office hours. (09:00 am to 11:00 pm)

Branch, ATM and delivery service arrangement

Operating hours of all the HSBC branches are back to normal effective 9 March.

Meanwhile, due to the special arrangement for services adopted by the Macau Post, customers may encounter delays in delivery of the following banking mails and items:

Type of Service
Banking Item
Transactional Banking

Transaction advice

Bank statement 

Cheque book

ATM card PIN

Phone banking PIN

Credit Card Related

HSBC Pulse UnionPay Dual Currency Diamond Credit Card

Credit card PIN 

Credit card statement dispute letter

Credit card cancellation letter

Credit card collection letter

Meanwhile, due to the special arrangement for services adopted by the Macau Post, customers may encounter delays in delivery of the following banking mails and items:

Type of Service
Transactional Banking
Banking Item

Transaction advice

Bank statement 

Cheque book

ATM card PIN

Phone banking PIN

Type of Service
Credit Card Related
Banking Item

HSBC Pulse UnionPay Dual Currency Diamond Credit Card

Credit card PIN 

Credit card statement dispute letter

Credit card cancellation letter

Credit card collection letter

If you would like to view your eStatements, eAdvices or transaction history, please logon through HSBC Online Banking to access account related information. Alternatively, you may manage your account and perform banking transactions using HSBC Phone Banking or nearby self-service banking terminals.

For further enquiries, please call our Customer Service Hotline at (853) 8599 2888 during office hours (9:00 am to 11:00 pm).

We apologise for any inconvenience caused. Thank you for your understanding and support.

Important notices