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Secure message

Providing support wherever you go

Your single point-of-contact for messages and account services

Whether you want to set up a new time deposit, have a question about your credit card, or need to find out more about our products and services, HSBC Secure Message is here to help.

Log on now for HSBC Secure Message This link will open in a new window

How secure message can help you

Access account

Access your account balance and recent transaction record, request statement and change your phone banking PIN with ease.

Card services

Check credit card balance and transaction record, card application related enquiries. You may also check your bonus point balance and handle credit card repayment.

Financial management

Manage transfers and payments, rate enquiries and find out more about our time deposit services.

Ways to send secure message

Send us a secure message via digital banking in four simple steps

Online banking

online banking step 1

Step 1

Click 'Secure messages' on the 'Quick links' menu
online banking step 2

Step 2

Click 'Send us a message'
online banking step 3

Step 3

Select the type of service that you need from the drop-down menu
online banking step 4

Step 4

Fill in the pre-populated template. Click 'Send' and we shall proceed your request

Mobile banking

mobile banking step 1

Step 1

Click 'Support' - 'Messages' after log on
mobile banking step 2

Step 2

Click 'Edit messages' from the right upper corner
mobile banking step 3

Step 3

Select the type of service that you need from the drop-down menu
mobile banking step 4

Step 4

Input the service you need from us, then click 'Send'

Need more support?

Contact us

Listening to what you have to say about services matters to us. Apart from using the Secure Message platform, you may call our Personal Services Hotline.

By phone

+853 8599 2888

Lines are open 9am – 11pm, Monday - Sunday.

You may also visit the nearest HSBC Macau branch.

Frequently asked questions

Read frequently asked questions (FAQs) for Secure Message

Read FAQs

More ways to bank

Mobile banking  

Download HSBC Macau Mobile Banking App for a fast and secure banking experience

Online banking  

Stay in control of your finances securely and efficiently

Phone banking  

Bank anywhere, anytime with phone banking from HSBC Macau
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