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A man is using laptop while holding a cup; image used for HSBC Macau secure message page

Secure Message

Providing support wherever you go

How secure message can help you

HSBC Secure Message is your single point-of-contact for messages and account services. Whether you want to set up a new time deposit, have a question about your credit card, or need to find out more about our products and services, we’re here to help.

You can access the below services via the Secure Message platform:

  • Open New Time Deposit
  • Update Time Deposit Maturity Instruction
  • Select Account
  • Update Personal Details
  • eStatement and eAdvice Request
  • Change Internet Banking Limit
  • Maintain Future Transfer
  • Maintain Payee List
  • Open New account
  • Request Replacement PIN

How to send a secure message

Send us a secure message in four simple steps.

Step 1

Click on "Secure Messages" on the Quick Links menu

send a secure message step 1

Step 2

Click on "Send us a message”

send a secure message step 2

Step 3

Select the type of service that you need from the drop-down menu

send a secure message step 3

Step 4

Fill in the pre-populated template. Click “Send”, and we shall process your request.

send a secure message step 4

Frequently asked questions

Need more support?

Listening to what you have to say about services matters to us. Apart from using the Secure Message platform, you may call our Personal Services Hotline or visit the nearest HSBC Macau branch.

By phone

Call: +853 8599 2888
Monday – Friday: 9am – 7pm, except bank holidays