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HSBC Safeguard

Protecting you from fraud and financial crime

In today’s increasingly connected world, it’s more important than ever to ensure your security – especially when it comes to banking. That’s why we’re introducing HSBC Safeguard: a series of initiatives designed to provide better protection for all of our customers from fraud and financial crime across our global processes and systems.

Information is key to protection

Our systems and processes rely on us having the most up-to-date information about all of our customers. Soon you will be asked to do one or all of the following:

  • confirm or update your existing personal or business details
  • provide some new information which may include original documents

We understand that this may cause some inconvenience, and we apologise in advance for this, but we will work with you to ensure the process is as simple and straightforward as possible.

Contact us

Personal banking

Customer Service 

Hotline: (853) 8599 2256

Office Hours: 

9am to 7pm, Monday to Friday


Commercial banking

Please contact your Relationship Manager.

Talk to us in person

Frequently asked questions

For more information, please feel free to call your Relationship Manager or visit your local branch.